ITIL Assessment

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS 15000), the International Service Management Standard for IT service management, there are some differences between the ISO 20000 standard and the ITIL framework.


ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
Every organization wants its internal ops to be as squeaky clean, proactive and fast as possible. But there’s only so much that excel sheets and lists can keep up with. Which is why an ITIL implementation can take you away from primitive software and hardware management practices that are typical of organizations stagnant and stationary in thought and execution. Finding themselves confused and tied up internally, they’re unable to respond to innovation and competition. And all of this because of basically not keeping their house in order. eSense provides ITIL implementation to help make sure that past mistakes are learnt from, performance indicators are paid attention to, and the cost of achieving such service quality is justified.